Return Policy
GENERAL:
1. By placing an order electronically through the website you are currently using, you are deemed to have accepted the membership agreement and the distance sales agreement presented to you.
2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188), as well as other applicable laws regarding the sale and delivery of the product they purchase.
3. Shipping costs, which are the product shipment expenses, will be paid by the buyers.
4. Each purchased product will be delivered to the person and/or organization at the address provided by the buyer, within a maximum of 30 days. If the product is not delivered within this period, the Buyer may terminate the agreement.
5. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with any warranty certificates, user manuals, and other documents, if applicable.
6. In case it becomes impossible to sell the purchased product, the seller is obliged to notify the buyer in writing within 3 days of learning of this situation. The total amount must be refunded to the Buyer within 14 days.
IF THE PURCHASED PRODUCT IS NOT PAID:
7. If the buyer does not pay for the purchased product or cancels the payment in the bank records, the seller's obligation to deliver the product will end.
TRANSACTIONS MADE USING A CREDIT CARD WITHOUT AUTHORIZATION:
8. After the product is delivered, if it is determined that the credit card used by the buyer for payment has been used unauthorized by third parties, and the payment for the product has not been made to the seller by the relevant bank or financial institution, the Buyer must return the product to the Seller within 3 days, with the shipping cost covered by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:
9. If force majeure situations occur that the seller cannot foresee, and the product cannot be delivered on time, the buyer will be informed. The buyer may request the cancellation of the order, replacement with a similar product, or postponement of the delivery until the obstacle is removed. If the buyer cancels the order, if the payment was made in cash, the amount will be refunded to the buyer within 14 days from the cancellation. If the payment was made by credit card and the order is canceled, the product amount will be refunded to the bank within 14 days from the cancellation, but it is possible that the bank will take 2-3 weeks to transfer the amount to the buyer’s account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
10. The buyer must inspect the product before accepting it. If the product is damaged, broken, with torn packaging, etc., the buyer shall not accept it from the courier company. Once the product is accepted, it will be assumed to be undamaged and intact. The buyer must handle the product carefully after delivery. If the right of withdrawal is to be used, the product must not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
11. The Buyer may exercise the right of withdrawal without any legal or criminal responsibility and without providing any reason, within 14 (fourteen) days from the delivery date of the product to themselves or the person/organization they have designated, by notifying the SELLER via the contact information below.
12. SELLER’S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:
COMPANY NAME: RED AND MORE EVENTS TURİZM İNŞAAT TEKSTİL GIDA ve TİCARET LİMİTED ŞİRKETİ
ADDRESS: Akdeniz Mah. 1353 Sokak Taner İş Hanı no:1 D:102 Konak - İzmir
EMAIL: info@comeheal.com.tr
PHONE: (0232) 245 14 46
WITHDRAWAL PERIOD:
13. If the purchased product is a service, the 14-day period starts from the date the agreement is signed. In services where performance has started with the consumer’s consent before the expiration of the right of withdrawal period, the right of withdrawal cannot be exercised.
14. The costs arising from the use of the right of withdrawal are the responsibility of the SELLER.
15. In order to exercise the right of withdrawal, a written notification must be made to the SELLER via registered mail, fax, or email within 14 (fourteen) days, and the product must not be used as specified in the "Non-returnable Products" clause of this agreement.
USAGE OF THE RIGHT OF WITHDRAWAL:
16. The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice for the product to be returned is corporate, it must be sent along with the return invoice issued by the institution.)
17. The product to be returned must be delivered in its original box, packaging, and any standard accessories, undamaged and complete.
RETURN CONDITIONS:
18. The SELLER is obliged to return the total amount and documents that put the BUYER in debt to the BUYER within 10 days after receiving the withdrawal notice and to accept the product back within 20 days.
19. If the product's value decreases due to the fault of the BUYER, or if the return becomes impossible, the BUYER is obliged to compensate the SELLER for the loss proportionate to their fault. However, the BUYER is not responsible for changes and deterioration resulting from the proper use of the product within the withdrawal period.
20. If the total amount drops below the campaign limit amount due to the use of the right of withdrawal, the discount amount used under the campaign will be canceled.
PRODUCTS THAT CANNOT BE RETURNED UNDER THE RIGHT OF WITHDRAWAL:
21. Products that are customized according to the buyer’s request, such as underwear, swimwear, cosmetics, personal care products, and other items that cannot be returned for health or hygiene reasons, or products that mix with others and cannot be separated.
22. Products such as cosmetics, personal care items, swimwear, bikinis, books, copyable software, DVDs, VCDs, and CD and cassette tapes, stationery consumables (toner, cartridge, ribbon, etc.), must be unopened, unused, undamaged, and untried to be eligible for return.
DEFAULT AND LEGAL CONSEQUENCES:
23. If the BUYER defaults on payments made with a credit card, they agree to pay interest according to the credit card agreement with the bank and be responsible to the bank. In this case, the bank may take legal action and may request the costs and attorney fees from the BUYER. The BUYER accepts that they will compensate the SELLER for any damages due to delays in payment.
PAYMENT AND DELIVERY:
24. You can make a payment via Bank Transfer or EFT (Electronic Funds Transfer) to any of our bank accounts at ............, ......... bank.
25. You can pay online via credit card on our website, either in full or in installments. The payment will be deducted from your credit card at the end of your order.
